Job Overview

Key Account Manager

Vexere.com – The largest Online Bus Ticketing System in Vietnam, helping customers search information and buy long-distance bus tickets online. With a network of more than 2000 bus operators, you can easily search for ticket prices, schedule, address, phone and reviews of all bus operators to anywhere in Vietnam.

Vision: Everything you need for travel & transportation
Mission: Bring more happiness to your journey
Happiness can be enhanced: It can be a cheaper trip that enables more people to travel, more access to better services, with more happy and more meaningful experiences.

1. Job Responsibilities:

This role is expected to ensure the success of incubation of bus operators on the Vexere platform. Incubation is one of the most important stages of the Seller Journey Playbook towards sustainable growth. On Vexere, Sellers are bus operators.

20%:

Develop collaboration with new bus operators and build long-lasting relationships and trust with merchants to understand more about their business and their key success factors

80%:

Educate sellers on Vexere features throughout the process of grooming and preparing new sellers to be future key accounts
Implement campaigns for new/current sellers, analyze and report their performance
Preparing joint business plan and driving weekly/monthly/quarterly performance reviews against targets
Managing price competitiveness, assortment, and stock availability
Working with cross-functional teams to resolve any issues impacting seller performance on all platforms (operations, incident, marketing, etc.)
Conducting regular analysis on sales, traffic, conversion, and customer funnel. Deriving and sharing insight to guide promotional and marketing input
Responsible for ensuring the success of sellers by growing their revenue and ensure smooth operation
Responsible for improving the quality score of sellers through advising sellers to change quality service, image, information, …
Negotiate deals with sellers and work with marketing to develop matching initiatives to boost revenues

2. Job Requirements:

Experience in an ecommerce industry is a plus
Ability to work on a task independently
Teamwork
Willing to get hands dirty as individual contributor & team player
Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person
Ability to meet deadlines and good negotiation and management skills to seek for most right solutions to clients
Ability to work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills
Fast-pacing and good adapt on change
Logical thinking and strong problem-solving skills
Strong interest in driving business decisions through data-driven analysis
Have Laptop

3. Benefits:

Competitive salary + commission + KPI-based quarterly bonuses (up to 2.5 months per quarter).
Clear career progression with opportunities to advance to key positions based on capabilities.
Special discounted bus tickets for employees and their family members.
Comprehensive periodic health check-up policies.
Participation in social insurance, health insurance, and unemployment insurance according to Vietnamese labor law after the probationary period.
12 days of annual leave, with an additional day added every 3 years (convertible to salary).
Vibrant and dynamic working environment with a friendly and supportive team, ready to share knowledge and assist each other.
Training and sharing of negotiation, communication, work management, interpersonal skills, and software technology knowledge.
Other perks to be discussed during the interview.

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